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Terms & Privacy Policy

Terms

📄 **Terms of Service – Onelzak**

Welcome to Onelzak. By using our website, you agree to the following terms and conditions. Please read them carefully before using our services.

**1. General Use**
Onelzak provides social media growth and digital marketing services to help users build their online presence. By creating an account, you confirm that you are at least 18 years old and will use our platform responsibly.

**2. Account & Security**
• You are responsible for maintaining the confidentiality of your account and password.
• Any actions performed through your account are your responsibility.
• Onelzak reserves the right to suspend or terminate any account that violates our rules.

**3. Payments**
• All payments must be made in advance through supported payment options (Selcom, M-Pesa, TigoPesa, Airtel Money, or cards).
• All prices are listed in Tanzanian Shillings (TZS) unless stated otherwise.
• Onelzak does not store or share your payment details.

**4. Orders & Delivery**
• Orders start automatically once payment is confirmed.
• You must provide a correct and public link before placing an order.
• Delivery time depends on the selected service and provider performance.

**5. Refund Policy**
• Refunds are available only if the order has not started.
• Refunds are credited as balance to your Onelzak account.
• Completed or partially delivered orders are not refundable.

**6. Prohibited Use**
You agree not to use Onelzak for:
• Spamming or fake engagement
• Fraudulent or illegal activities
• Violating social media platforms’ policies

**7. Limitation of Liability**
Onelzak will not be held responsible for losses, damages, or account issues resulting from misuse, incorrect links, or changes made by social media platforms.

**8. Modifications**
Onelzak reserves the right to modify or update these terms at any time without notice. Continued use of our services means you agree to the latest version.

📅 **Last Updated:** 07 October 2025

Privacy Policy

🔒 **Privacy Policy – Onelzak**

Onelzak values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

**1. Information We Collect**
We collect basic information when you create an account or make a purchase, including:
• Name and email address
• Payment reference and transaction details
• Website usage data (for analytics and performance improvement)

**2. How We Use Your Information**
We use the collected data to:
• Provide and improve our services
• Process payments securely
• Send order confirmations, receipts, and updates
• Respond to your inquiries and support requests

**3. Data Security**
We use SSL encryption and secure databases to keep your information safe. Your payment details are processed by trusted third-party gateways (e.g., Selcom) and are never stored on Onelzak servers.

**4. Sharing Information**
We do not sell, rent, or share your personal information with any third parties, except when required by law.

**5. Cookies**
Onelzak uses cookies to remember user preferences and enhance website performance. You may disable cookies in your browser settings.

**6. Your Rights**
You can request to edit or delete your data by contacting our support team at:
📧 support@onelzak.com

**7. Changes to This Policy**
We may update this policy from time to time to reflect legal or service changes. The latest version will always be available on this page.

📅 **Last Updated:** 07 October 2025